Departmental Service Standards (SOP) Audit

Front of the House

Room Division Service Standards Audit

1. Front Office
2. Housekeeping
3. Guest Relations
4. Spa and Health Club

Food and Beverage Department Service Standards Audit

1. Restaurants,
2. Bars,
3. Banquet and Meeting Services
4. Menu Planning
5. Pricing Policies
6. Menu Engineering
7. Service Quality & Speed

1. Kitchen Department Standards Audit
   1. Production Processes
   2. Product Recipes and Cost Control
   3. Hygiene and Sanitation Controls and Documentation
   4. Stock Controls
2. Entertainment Department Audit
   1. Adult Entertainment Services Audits
   2. Children’s Entertainment Services Audits
   3. Safety and Security Measures

Back of the house

1. Human Resources & Organization Audit
   1. Organizational chart and job descriptions
   2. Staff efficiency & overstaffing
   3. Education level and service knowledge
   4. Turnover rate
   5. Performance evaluation system
2. Technical Department Controls Audit
   1. Preventive maintenance plans
   2. Daily, monthly, annual technical maintenance and repair controls
   3. Energy and water consumption analysis
   4. Stock controls
   5. Fire, occupational safety, emergency procedures
   6. Technical Area controls
3. Purchasing Department Controls Audit
   1. Inventory control analyses
   2. Inventory control systems
   3. Purchasing policy analyses
   4. Compliance of product quality with hotel standards
4. Security Department Controls Audit
   1. Security management structure
   2. CCTV structures
   3. Security control and tracking systems
   4. Key control system
   5. Security fire and plans